One of the most rewarding parts of our work at Mount Filling Systems is the opportunity to build long-term relationships with customers who become far more than customers. One such company being Tor Coatings.
For many years, Mount has been closely associated with Tor Coatings, supporting and maintaining the filling machinery that packages a wide range of their specialist coatings, paints and decorative finishes. During that time, the relationship has developed into something much more valuable than a traditional supplier-customer arrangement.
Today, we consider the team at Tor Coatings to be an extension of our own team, and we are proud that they treat us in exactly the same way. As when they succeed, we succeed, when they face challenges, we work alongside them to find solutions.
This level of trust can only be built over many years of working together and delivering consistently.
Understanding Their Production Requirements
Tor Coatings manufacture an impressive range of products, from specialist protective coatings to decorative paints and finishes used throughout the UK and beyond. Supporting that production requires filling equipment capable of handling a wide range of products, viscosities and pack sizes.
The filling systems we support for Tor Coatings fill containers ranging from small 100 ml packs through to 5 litre cans and pails. Every machine has been designed for a specific purpose and application.
Some machines are dedicated to particular products, while others offer a broader range of filling capabilities. However, they all have one thing in common, they have been engineered to deliver consistent performance, repeatable accuracy and long-term reliability.
After all, consistency is what manufacturing is all about. A customer purchasing a can of paint today should receive exactly the same quantity and quality as a customer purchasing the same product next month or next year.
Precision Matters
The filling systems operating within Tor Coatings’ production facilities utilise a range of technologies to ensure accuracy throughout the filling process. Some products are filled by volume, and others are filled by weight, but regardless of the filling method, the objective remains the same.
Every fill is measured, monitored and verified to ensure customers receive precisely what they have paid for. That level of control protects product quality, reduces waste and provides confidence throughout the manufacturing process.
It may seem like a small detail, but accurate filling is one of the foundations upon which customer trust is built.
Maintaining Performance for the Long Term
One of the advantages of a long-standing relationship is that we understand the machinery almost as well as the people who operate it every day.
We know the history of the equipment, we understand the products being filled, and we recognise the pressures of production schedules, and we appreciate the importance of keeping machines operating to their original performance standards.
Our role extends far beyond routine maintenance.
We provide ongoing technical support, rapid response when assistance is required and proactive servicing to ensure the machinery continues to perform exactly as intended.
For manufacturers, reliability is often the most valuable feature of any machine. As a machine that performs consistently, day after day, it allows operators to focus on production rather than troubleshooting.
Looking Beyond Maintenance
Over the past year, our relationship with Tor Coatings has gone beyond maintaining existing equipment. Together, we have explored opportunities to further improve productivity, efficiency and operator experience across several filling systems.
We believe that engineering should never stand still even when a machine is performing well. There are often opportunities to make it easier to operate, simpler to maintain and more productive for the business.
Continuous improvement is not always about dramatic changes, it can sometimes be about making a good machine even better. Sometimes it is about reducing maintenance requirements, it could also be about improving usability for operators.
And sometimes it is about helping a manufacturer produce more products from the same equipment investment. These are the conversations we enjoy having with customers such as Tor Coatings because they demonstrate a shared commitment to excellence.
A Partnership Built on Trust
The best supplier relationships are never transactional, they are built on understanding, responsiveness and shared objectives. We are proud that Tor Coatings trust Mount Filling Systems to support machinery that plays an important role in their manufacturing operation.
In return, we remain committed to providing the technical expertise, engineering support and innovative thinking that helps them continue delivering outstanding products to their customers.
For us, this is what partnership looks like, not simply maintaining machines or simply responding when something goes wrong. But working together, sharing knowledge and continually looking for ways to improve.
That approach has served both businesses well for many years, and we look forward to supporting Tor Coatings for many more years to come.
Product image references used within this article:
Rust-Oleum Garden Paint – Silver Sage
Tor Coatings Torprufe Roof Paint – Red 5 Litre